Have a question about your upcoming stay at The Resort? You may just find the answer here.
About our facility
What do I need to know about parking at The Resort?
Self-parking is available and is included in the daily $25.00 Resort Fee.
Can I work out at The Resort?
Most certainly you can. The fitness center, located in The Spa building, is open daily 6 AM – 10 PM.
Does The Resort offer adjoining guest rooms?
Yes. Only Fireside and Double Queen standard rooms connect.
What type of beds may I expect at Mt. Hood Oregon Resort?
Premium bedding wrapped in luxury linens.
Are cribs available?
Yes. At no charge.
Is there a charge for an ‘extra’ adult to stay in a Resort guest room?
Yes. $20 per night.
Are rollaway beds available?
Yes, in select rooms (King, Fireside, Suites, or Villas only). For $10 per night. Check with the front desk agent upon check-in.
Does The Resort have designated non-smoking guest rooms?
Yes. All accommodations are non-smoking.
Is there shopping at The Resort?
Oh yes. You can browse and shop in three separate and distinct areas. For three totally different types of products and merchandise. At Riverstone Gift Gallery. At the Golf Pro Shop at The Courses. And at The Spa.
What about my pets? Are they welcome?
Mt. Hood Oregon Resort is a dog-friendly hotel. A limited number of dog-friendly rooms are available (Croft Double Queens or Croft Kings plus all of building #2) and subject to first come, first served. Fee is $30 per room per night maximum $150. One or two dogs may share their human companion’s room. Under no circumstances may dogs be left unattended Pets are not allowed in the pool or pool area and must be leashed in all public areas.
What else should I know?
- There is an ATM located by Riverstone Gift Gallery. Contact a Front Desk associate for access 24/7.
- When at The Resort, where best do I go to find out about activities and ‘stuff’ to do at The Resort?
- Stop by the Front Desk or the golf shop. View exactly where it is on the property map.
How can I get to the ski area from The Resort?
There are seven buses per day during ski season and six during summer months for hiking and biking. The buses have ski and snowboard racks in winter. And they tow a bike trailer during the summer. Tickets are $2 each way, please have exact change.
About our services
Are Resort gift cards available for purchase?
Indeed, they are. Gift cards are available for purchase at either the Front Desk, Spa Reception Desk or at the Golf Shop. Resort gift cards are applicable for all products and services throughout the property. You may also call 503-622-3101. Or email at info@mthood-resort.com
Does The Resort offer laundry/valet service?
No. However there are self-serve laundry facilities in each guest room building.
Where can I find the hotel’s Business Center?
The Resort’s Business Center is in the lobby, accessible 24/7. Guest access to a printer, computer and house phone is part of the daily Resort Fee.
Does The Resort have a Family Plan?
Yes. Children 17 years and younger stay free in guest room of accompanying parent or guardian. Children under 16 must be accompanied by an adult in the pool/hot tub area.
About our policies
Is there a minimum age to rent a room?
Yes. Any guest renting a room at Mt. Hood Oregon Resort must be at least 18 years of age with valid ID and credit card.
What is The Resort’s Cancellation/No Show policy?
Reservations may be cancelled without consequence until 24 hours before the day of arrival. Different cancellation policies may apply to packages and special offers. Failure to adhere to policy will result in a non-refundable charge of one night's stay.
What are check-in and checkout times?
Check-in time is 4:00 p.m.
Checkout time is 11:00 a.m.
Does The Resort have a Guarantee/Deposit policy?
Yes. All reservations must be guaranteed with a major credit card.
What happens if I don’t arrive for my confirmed guest room reservation?
There is a No-Show Charge. One night’s room rate plus tax will be charged to your credit card on file.
About methods of payment
What do I need to know about taxes?
Occupancy tax is 7.5% and CAT is 0.57% per room per night not included in the room rate.
What are the accepted credit cards at The Resort?
The following credit cards are accepted
American Express, Discover, MasterCard, Visa
If you use a Debit Card, the authorization charge of $25.00 per day will be put on the card by the Front Desk; this will take a minimum 7-10 Business Days to release the money back into your account based on your financial institution.
Tell me about the Resort Fee. What does it include?
The $25 daily Resort Fee includes:
- 24/7 access to Business Center
- Guest room Internet and local calls
- Use of sports equipment, including:
- 18-hole putting course
- Casual croquet lawns
- Lawn bowling
- Tennis rackets and balls
- Volleyball, football and badminton sets
- Backgammon, chess, checkers, poker chips and games
- Self-parking